This companion guide-book is intended as a concise, practical guide that teaches you how to draft imaginative, forceful, response-producing letters. It also helps you to handle general complaints and keep your social and business contacts smooth and pleasant. All you have to do is to pick up ready-made sentences and arrange according to your requirement. Ideally suited for all occasions and requirements, this thoroughly revised and enlarged edition is compiled by experts. It teaches you hands-on applications of fundamental principles and techniques to create excellent drafts. The book covers almost every topic under the sun. It covers topics including: greetings and congratulations, thanks, invitation, condolence, sympathy, educational and office matters, complaints and apologies, job applications, family matters and matrimonials, business inquiries, promoting goodwill and sales promotion, orders of goods, complaints and adjustments and goods transport and freight, collection, remittance, circulars and trade reference and status inquiry, agency, export-import and foreign-trade and bank, insurance, post office, personal and more. - from Amzon